Terms & Conditions
All prices include VAT at the appropriate rate unless we have specified ex vat in a small number of cases. Any quotations we make will last for 30 days. Our prices exclude delivery unless specifically mentioned.
We are happy to keep your order in our workshop until you can collect it. Alternatively we can arrange delivery where ever you want the goods to go. Some of our goods such as mounts are easy to post and have allow delivery price. Other items such as frames or larger prints can require careful handling and we prefer to talk through the options with you. Once the order has left our premises then it will be at your risk which is why we often recommend that insurance be considered. Again we are happy to help here.
We know that sometimes orders have to be cancelled. If we have not started working on the order then there will be no charge. Otherwise we will discuss the options with you.
There are rare occasions when the items which we send might be defective or we have sent the wrong ones. In these circumstances we will offer a full refund. However you must let us know within 2 days of receipt. Please telephone us, let us know the problem and once we have agreed this then let us know the cost of the return delivery so that we can fully reimburse you.
If the products turn out to be different from what you thought then you must call us within 7 days of receipt. If the item is one which can easily be resold, such as a standard mount then we are happy to refund in full. If the item is one where we have made it to your specification then we need to make a decision as to whether or not we can resell it. We will let you know whether or not we can offer a full or partial refund before you return it. For this category of returns you will have to pay the delivery and insurance costs.
Digital images on a website can sometimes look slightly different to the actual colours when the order arrives. This can be down to the quality of your monitor or the lighting conditions when the image was taken. We generally do not have issues over colours for prints. However colours for frames can vary between batches and if for instance you are looking at a number of frames spread across a wide area then please talk to us so that we can try and ensure a good match across all the frames.
External sizes to within 8 mm. Internal sizes to within 6 mm. Picture mounts are within 2mm of quoted size.
We trade under English law. Visitors to our website are not permitted to copy or download images without our written approval. Our site will usually generate cookies which will end up on your computer. These help us to recognise returning visitors and they also allow us to track the performance of the website. If it would help we can direct you to more literature on the use and impact of cookies.